Take 30 Days to Decide
If a coat doesn't sit the way you hoped, or a pair of boots is the wrong size, send it back within 30 days of delivery. There is no restocking fee, and you can exchange for another size or colour, subject to stock.
If anything arrives faulty, damaged or not what you ordered, the return postage is on us. Simple as that.
Customer care
Frequently Asked Questions
Everything you need to know about shipping, returns and ordering.
When will my order arrive?
Allow 4–9 working days: we pack and dispatch within 1–2 working days, then Royal Mail or DHL take 3–7 working days. A tracking link is emailed as soon as the parcel leaves us.
What is your return policy?
You have 30 days from delivery to return or exchange. Coats should be unworn with tags attached; boots tried on indoors and returned in their box. Change-of-mind returns are posted at your cost; if the item is faulty or not what you ordered, email info@zoriamode.com with a photo and we cover the postage and refund within 7 business days.
Do you offer free shipping?
Yes. Standard UK delivery is free on every order, with no minimum spend.
How can I get in touch?
Email info@zoriamode.com or call +44 2080 406454, Monday to Friday, 9:00 AM – 5:00 PM (UK time). We reply within 24 hours during business hours.
Still have a question? Our Customer Care team is happy to help.
Contact us