Shipping policy
Everything you need to know about how a ZoriaMode order reaches you: where we deliver, what it costs and how long it takes.
Where we deliver
We deliver to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland). We do not currently ship to any other country, and orders with a non-UK delivery address cannot be accepted at checkout.
Delivery cost
Standard delivery is free on every order, whatever its value. There is no minimum spend, no surcharge for boots or bulky coats, and no separate handling fee.
How long it takes
| Stage | Time | What happens |
|---|---|---|
| Processing | 1–2 working days | We check the item, pack it and hand it to the carrier. |
| Transit | 3–7 working days | Royal Mail or DHL deliver to your door. |
| Total | 4–9 working days | Counted from the day you order. |
Working days are Monday to Friday excluding UK bank holidays. An order placed on a Saturday, Sunday or bank holiday starts processing on the next working day. If we ever expect a delay beyond the times above, we will email you before your parcel is due.
Tracking
You receive an order confirmation immediately after purchase and a dispatch email, with a tracking number and link, as soon as your parcel leaves us. Please check the tracking page first if your parcel seems late; it will usually explain where it is.
Prices, VAT and duties
All prices are in GBP and include UK VAT where applicable. As we deliver only within the UK, there are no customs duties or import fees to pay on arrival.
If something goes wrong
- Damaged on arrival: photograph the parcel and the item and email us within 48 hours of delivery. We will replace the item or refund you.
- Not arrived: if the estimated delivery window has passed or tracking has stopped updating, contact us and we will open a trace with the carrier. If the carrier confirms the parcel is lost, you can choose a replacement or a full refund.
- Wrong address: check your address carefully at checkout. We can amend it until the order is dispatched; after that we cannot redirect the parcel and are not responsible for delays caused by an incorrect address.
Contact
Store Name: ZoriaMode
Company Name: Purevanta Ltd
Company Registration Number: 16982782
Address: 128 City Road, London, EC1V 2NX, United Kingdom
Phone: +44 2080 406454
Email: info@zoriamode.com
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (GMT)
Saturday & Sunday: Closed.