Terms of service

These terms apply whenever you browse zoriamode.com or buy from it. The site is run by Purevanta Ltd, a company registered in England and Wales under number 16982782 with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom, trading as ZoriaMode ("we", "us"). Placing an order means you accept these terms, together with our Shipping Policy, Return & Refund Policy and Privacy Policy.

1. Who can order

You must be at least 18 and be ordering for delivery to a UK address. By ordering you confirm both. You must not use the site for anything unlawful, attempt to interfere with its operation or upload harmful code.

2. Products and descriptions

We sell women's coats and boots. We describe each item as accurately as we can, including fabric, fit and available sizes, and photograph it in natural light; even so, colours can look slightly different on different screens. Where a product is described as "suede-look", "leather-look" or "faux", it is made from a synthetic material, not animal hide. Sizes for boots are UK sizes.

3. Prices and payment

Prices are in pounds sterling, include VAT where applicable and are correct at the time you order. Standard UK delivery is free. We may change prices at any time, but changes never affect an order you have already placed. Payment is taken in full when you complete checkout, using the methods shown there. If we discover an obvious pricing error before dispatch we will contact you and offer the option to cancel.

4. How a contract is formed

Your order is an offer to buy. We send an acknowledgement email straight away, but the contract is only formed when we email you to confirm dispatch. We may decline an order, for example where an item is out of stock, where we cannot verify payment, or where the delivery address is outside the UK; any payment already taken is refunded in full.

5. Delivery

Delivery times and what to do if a parcel is late or damaged are set out in the Shipping Policy. Risk in the goods passes to you when they are delivered to the address you gave; ownership passes when we receive full payment.

6. Returns, cancellation and faulty goods

You may return most items within 30 days of delivery as described in the Return & Refund Policy, and you have the statutory right to cancel within 14 days under the Consumer Contracts Regulations 2013. If goods are faulty, not as described or unfit for purpose, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015. Nothing in these terms reduces those rights.

7. Your account and information

You are responsible for giving accurate contact and delivery details and for keeping any account password confidential. Let us know straight away if you think someone else has used your account.

8. Content you send us

If you send us a review, photo or comment, you grant us a non-exclusive licence to use it on the site and in our marketing, and you confirm it is your own and does not infringe anyone else's rights. We may edit or remove content at our discretion.

9. Intellectual property

The ZoriaMode name and logo, our photography, product copy and site design belong to Purevanta Ltd or our licensors. You may browse and print pages for personal use, but you may not reproduce or commercially exploit any part of the site without written permission.

10. Third-party links and tools

The site may link to third-party websites or use third-party tools (for example payment providers and carriers). We are not responsible for their content or practices; please read their terms before using them.

11. Our liability

We are responsible for foreseeable loss caused by our breach of these terms or by our negligence. We are not liable for business losses, and nothing here excludes liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be excluded.

12. Changes to the site and these terms

We may update the site, withdraw products or amend these terms at any time. The version in force when you order is the one that applies to that order.

13. General

If any clause is found to be unenforceable the rest still applies. These terms are the whole agreement between us about your use of the site and your purchases. They are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, though if you live in Scotland or Northern Ireland you may also bring proceedings there.

14. Contact

Store Name: ZoriaMode
Company Name: Purevanta Ltd
Company Registration Number: 16982782
Address: 128 City Road, London, EC1V 2NX, United Kingdom
Phone: +44 2080 406454
Email: info@zoriamode.com

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (GMT)
Saturday & Sunday: Closed.